Customer Support & Stock Management
Are you a junior professional with an interest in gaming? Are you also a highly motivated individual who is passionate about service and stock management, who enjoys working in a fast-paced environment? We're looking for a dedicated and reliable team player who is eager to learn more to join our team in Stockholm!
About Exertis Ztorm
Exertis Ztorm is a leading digital games distributor, providing a digital distribution solution to video game publishers and retailers worldwide.
Our vision is to provide a one-stop-shop for digital distribution, and we want to surround ourselves with driven, collaborative people with a growth mindset who can contribute to our continuous development and innovation. We work alongside some of the best content providers in video games, such as Microsoft XBOX, SEGA, Rockstar Games, 2K, Capcom and many, many more.
About the role
As a Customer Support & Stock Management agent, you work closely with our publisher and retailer partners to manage our product catalogue and stock. You will manage campaigns, digital key stock and ensure all products are up to date in the Ztorm platform. In addition, you will act as 2nd line support to our retailer partners as well as onboard new publishers in our tools/systems.
You are a key part of the organisation and will join our 6 persons Operations Team. You will work in the Stock Management & Support division with 2 others and will work closely with internal stakeholders, such as our commercial team, and external stakeholders, such as our retailer and publisher partners. You will be based out of our Hornstull office and report to our Operations Manager Kim Wanoa.
Tasks and responsibilities
Stock and campaign management; ensure we have sufficient key stock for each product and products on campaign.
Catalogue management; Meta data updates, delist end of life products.
Pricing updates.
2nd line support; respond to support tickets from our retailer partners using Zendesk.
Liaise with publishers via email, Skype and telephone regarding support, key stock, pricing etc.
Publisher onboarding – Training new partners on our bespoke tools/systems.
Bespoke sales reports.
General administrative tasks and process documentation.
Manage Jira tickets; create new and update existing tickets as well as assign tasks to other team members.
Support our continuous improvement through your own development and by providing feedback on our platform & processes.
Your skills and experience
Fluent in English, written and verbal, with experience in working in English.
1-2 years of working experience, preferably in customer service and support.
Professional and positive can-do attitude.
Proficient skills in Microsoft Office.
Preferably experienced in using Zendesk, Mailchimp, Jira, and Photoshop.
Preferably interested in games and the gaming industry.
Preferably fluent in Swedish, written and verbal; additional languages are beneficial.
Your personal skills
As a person, you are detail oriented, thorough and service minded with excellent communication skills. You have a professional and positive can-do attitude as you liaise with key stakeholders, both internally and externally. You are a natural problem solver and team player who thrives when working closely in a team with shared team responsibilities in a fast-paced environment.
Application
Sounds like a good match? Welcome to apply! Tell us a bit about yourself and why you see Exertis Ztorm as your future workplace. Please attach your resume or Linkedin profile. Please submit your application in English.
Our recruitment partner UrbanUrban manages our recruitments and will handle all applications for this process. If you have any questions, please contact Frida Kask Rosén (frida@urbanurban.se).
- Department
- Operations
- Locations
- Stockholm
- Remote status
- Hybrid Remote
Stockholm
Perks and benefits
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Learning and development
We encourage you to continuously learn and develop your expertise. Do you want to take a course, or attend an upcoming event or conference in order deepen your knowledge? Let’s make it happen! -
Health perks
We want you to be happy, healthy and well. At Exertis Ztorm you receive both a health insurance and other health benefits. -
Best tool for the job
Have you identified something that can help you perform better? We want our team to be able to excel, so if you have a way to improve let’s see if we can hook you up.
What we do
Using our state-of-the-art digital distribution service we enable sales of top gaming and software brands through a global network of API-connected retailers, both online and in-store. From our HQ in Stockholm we work with partners all around the world, further empowered by local Exertis sales offices in Europe, North America, Asia, and the Middle-East.
Over the past two years, we have doubled our turnover and we will continue to grow in an even faster pace during the upcoming years. To enjoy this exciting (and sometimes a bit crazy) journey, you need to be passionate about what you do, have an open mind and love our office gaming tournaments!
About Exertis Ztorm
Using our state-of-the-art digital distribution service we enable sales of top gaming and software brands through a global network of API-connected retailers, both online and in-store.
Exertis Ztorm AB is part of the Exertis Group, one of Europe’s largest and fastest growing technology distribution and specialist service providers. The Exertis Group is in turn part of DCC plc. DCC plc is listed on the London Stock Exchange and is a constituent of the FTSE 100.
Customer Support & Stock Management
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